FREQUENTLY ASKED QUESTIONS

GENERAL INFORMATION

  1. How does the program work?
  2. How much does it cost?
  3. How do I get started?
  4. How do I create links to Calvin Klein Underwear?
  5. Can I take the order on my website?
  6. Does my website qualify?
  7. Can a website based outside the United States become an affiliate?
  8. What if I operate more than one website?

  1. How does the program work?

    The CKU.com Affiliates Program allows you to make money by referring customers to the CKU.com website. Every time you refer a customer to us, and that customer makes a purchase on CKU.com, you earn a commission. We handle transaction processing, fulfillment and customer service. We also provide you with detailed reports on sales from your site. You make a commission on every sale. Every month we send you a check for a percentage of all the sales you referred to our site.

  2. How much does it cost?

    Applying to and participating in the Calvin Klein Underwear Affiliate Program is absolutely FREE. There is no charge to apply and there is no minimum sales requirement. In fact, there are no fees of any kind.

  3. How do I get started?

    Step-by-step instructions

    IT'S EASY AND FUN TO MAKE YOUR ONLINE APPAREL STORE! HERE'S HOW:

    1. Read the CKU.com Affiliate Operating Agreement.
    2. Fill out the online application.
    3. When you are accepted, we will send you a username and password to LinkShare.com.
    4. Go to LinkShare.com and read "Resource Center," a quick introduction that explains how to create your links and build a great online apparel store.
    5. Decide how you want to sell apparel on your site. You could build a store, link to different sections of our site, display banners, or use our search engine. It's up to you!
    6. Create links to CKU.com using the Create Links Section on LinkShare.com. It automatically creates the HTML for you to cut and paste into your web pages!
    7. Return to LinkShare.com at any time to see reports of how your site is doing, how many people are browsing, and what they're buying. Run reports your way whenever you want — they're updated every day!
    8. Get paid! We will send you a check 45 days after the close of each month.

  4. How do I create links to Calvin Klein Underwear?

    Just log on to LinkShare.com and create your links. We give you many different ways of linking to CKU.com, including links to specific apparel categories. This allows you to maintain your site's unique look and feel, while making it very easy to link to Calvin Klein Underwear.

  5. Can I take the order on my website?

    No. Our frequent catalog updates, daily pricing changes, and regular availability checking are all part of our integrated catalog and ordering software. By using our system to quote apparel product availability and take orders, you ensure that your visitors get the most up-to-date information and ordering options available from CKU.com. In addition, a customer's contact and billing information is crucial to our ability to offer excellent customer service. Let CKU.com take care of everything, then sit back and enjoy the benefits.

  6. Does my website qualify?

    Most websites will qualify to participate in the program, however, we may reject websites that we determine are unsuitable. Anyone may submit an application. We do reserve the right to refuse membership to a site or revoke a site's membership any time if we deem it contains or links to objectionable material. Objectionable material includes, but is not limited to, pornography, explicit language or content, violence, discrimination, promotion of illegal activities, violation of intellectual property rights or laws, libelous, defamatory or disparaging materials, or sites with little or no original content.

    Please see the Affiliate Operating Agreement for more information.

  7. Can a website based outside the United States become an affiliate?

    No. CKU.com only ships to the U.S. at this time, and affiliates based outside the U.S. cannot be properly compensated.

  8. What if I operate more than one website?

    You can have multiple sites under one affiliate account. To set them up, please contact us at affiliates@CKU.com and provide the names and URLs of the additional sites. You will then be able to create links specifically for each site and generate separate reports for each site. You will receive one commission check for all of your sites.

REFERRAL FEES. TRACKING AND PAYMENT

  1. How does CKU.com track orders?
  2. What is the technology behind the tracking?
  3. How can I keep track of how many people I refer?
  4. How much will I get paid?
  5. When will I get paid?
  6. Will I earn referral fees for personal orders?

  1. How does CKU.com track orders?

    All links from your site to CKU.com contain a unique identifier so that every time a user comes to us via your site, we know to credit you when a purchase is made. Make sure that all links on your site are created on LinkShare.com so that they are tracked correctly.

  2. What is the technology behind the tracking?

    We use LinkShare's affiliate tracking system. You will have access to an online password protected reporting system called LinkShare.com that will provide you detailed statistics for your site as well as help you build your apparel store.

    The jsp code on your web page that loads the links to our site includes a unique Source ID code (assigned at the time you register your site). Each time a visitor clicks on the link, the unique Source ID code is sent as part of the link so that the visitor is identified as coming from your site.

    To be able to identify and track visitors and properly assign commissions to referring sites, we append a unique code for each visitor to each page and each link within the page seen by the visitor. This code follows the user throughout the site. At the time a visitor completes a purchase, the code is examined and the dollar amount of the sale, together with the Source ID of the referring site, are stored in our database so that your commission can be computed.

    Using LinkShare's tracking, CKU.com will also give you credit for cookied sales within 14 days of an initial click from your website to CKU.com. Cookied sales are sales that have come from customers that have visited CKU.com directly within 14 days of visiting CKU.com after linking from your website.

    However, there are situations when you will not get credit. For example, if someone follows a link from your site to CKU.com, and browses but doesn't buy anything, and later follows a link from another CKU.com affiliate website, the code for the second referring site will replace yours.

  3. How can I keep track of how many people I refer?

    We provide 24 hour access to detailed reports that allow you to track sales and traffic activity. There are numerous online reports on LinkShare.com that are updated daily. These reports tell you how many users saw and clicked-through to links to CKU.com from your site, how many orders were placed, which products were purchased, how much your site has earned in commission, and much more. These reports will help you maximize your revenue.

  4. How much will I get paid?

    Commission rates are based on the net sales (as defined in the Affiliate Agreement) you generate per month. You can earn commissions based on your level of sales. If a customer comes to CKU.com directly from your site or directly to CKU.com within our return day period of visiting your site and then buys any merchandise on CKU.com you get credit. It does not matter what type of merchandise you sell or link to from your web site.

  5. When will I get paid?

    You will be paid approximately 45 days after the end of each calendar month. If a product that generated a referral fee is returned by the customer, then we will deduct the corresponding fee from your next monthly payment. If there is no subsequent payment, we reserve the right to send you a bill for the fee at the end of the following month.

  6. Will I earn referral fees for personal orders?

    Yes! Once you join the CKU.com Affiliate Program and set up your links, every time you purchase products for yourself through those links you will receive the commission on those products back as a bonus! Remember, when you set up your links, please also include one of our affiliate logos on your site.

LINKING TO CKU.com

  1. How do I create links to CKU.com?
  2. What are my responsibilities?
  3. What is CKU.com's responsibility?
  4. Should I mention CKU.com on my website?
  5. Can I use the CKU.com name and logo on my site?
  6. Can I change the images provided by CKU.com?
  7. Can I use descriptions, etc.?
  8. Can I link to your home page?
  9. Can I link to a search?
  10. Can I list product prices?
  11. How do I change my account information?

  1. How do I create links to CKU.com.?

    This is the fun part. We have an automatic tag generator that creates jsp that you cut and paste into your web pages. It is so easy to use, even beginners can create links in seconds. Just log in to LinkShare.com and create your links. We give you many different ways of linking to CKU.com, including links to specific category pages. This allows you to maintain your site's unique look and feel, while making it very easy to link to CKU.com.

  2. What are my responsibilities?

    You may set up as many links as you like to CKU.com. You are responsible for using the LinkShare Interface to create links and for placing the links on your site. We allow you to link to just about anything on our site -- it's up to you how many or how few links you include. Then you sit back and we do the rest!

  3. What is CKU.com responsibility?

    CKU.com will provide you with the tools and support you need to build a successful apparel store. LinkShare.com is your online resource center for merchandising ideas, graphics, links, and more. Additionally, you can contact us for further help at Affiliates@CKU.com. And, of course, we handle orders, shipping products, billing customers, paying your commissions, and managing customer service.

  4. Should I mention CKU.com on my website?

    We're proud of our relationship with each of our affiliates. By downloading our logo, you add immediate brand recognition to your store. There are specific guidelines on how to identify yourself as an affiliate in our Affiliate Operating Agreement. Please do not indicate that you are "part of" CKU.com, "partners" with us, or that you "work for CKU.com". For a variety of legal reasons, it's very important that our relationship be properly represented on your website.

    If you can't find the answer to your question here, please e-mail us at Affiliates@CKU.com and we'll be happy to assist you. If you're an existing affiliate, please include your LinkShare.com username and password to help us identify your account.

  5. Can I use the CKU.com name and logo on my site?

    Yes, but please do not alter our logo in any way and adhere to the guidelines above and in the Affiliate Operating Agreement. You may download logos at LinkShare.com.

  6. Can I change the images provided by CKU.com?

    We have created images for you that represent our brand name and logo in a consistent fashion, for you to use without modification.

  7. Can I use descriptions, etc.?

    Content that is clearly marked with a copyright notice from a third party other than CKU.com cannot be used on your site. You'll have to contact the copyright owner for permission to reproduce that material.

    Reviews specifically attributed to CKU.com products are written by our staff and may be reproduced as long as you note our copyright. Reviews written by other sources, including professional reviewers, publications, and CKU.com customers, are copyrighted by others. We reproduce them on our site by permission, but our arrangement does not give us the right to pass this permission along to our affiliates.

  8. Can I link to your home page?

    Yes. We will track all sales that take place at CKU.com and will credit them to your account.

  9. Can I link to a search?

    Yes. You can use the LinkShare Interface on LinkShare.com to create a search box on your website. A search box is one of the most effective ways to generate sales from your website.

  10. Can I list product prices?

    No. We regularly add and remove products to our featured product lists, where special discounts may apply for a limited time. Changes in availability can also lead to changes in prices or discounts, and our prices frequently fluctuate. Affiliates who list prices run the risk of causing confusion to their customers should our price be different. We can only honor the prices listed in our store, according to our pricing policy.

  11. How do I change my account information?

    All account information is updated in the LinkShare Interface.